What is Hospital Performance Evaluation?
Hospital performance evaluation is a logical measurement process directed at hospital and health center activities to indicate the effectiveness and efficiency of efforts within these activities. This evaluation aims to achieve specific goals by comparing actual accomplishments with previously set standards.
Importance of Hospital Performance Evaluation:
- Reflects the historical development of hospitals and analyzes their activities to facilitate overcoming failures and enhancing positives.
- Provides essential information to various beneficiaries, particularly health-related ones, offering a clear picture of hospital activities and adherence to guidelines.
- Facilitates achieving medical economics by promoting harmony between hospital departments and activities, reducing resource wastage.
- Identifies negative and positive deviations, making it easier to address their causes and necessary corrections.
- Encourages competition among similar hospitals or within departments, increasing productivity, improving quality, and rationalizing costs.
Objectives of Hospital and Health Center Accreditation:
- Enhances patient care through continuous quality improvement without significant infrastructure investments.
- Builds community trust by showcasing hospitals’ and health centers’ commitment to providing safe and high-quality care.
- Encourages health facilities to undergo comprehensive surveys and achieve national standards representing the highest quality of care.
Standards for Hospital and Health Center Accreditation:
Patient-centered care is based on several key principles:
- Dignity and Respect:
Consider patients’ values, beliefs, and cultural backgrounds in planning and providing care and resolving complaints promptly.
- Information Exchange:
Encourage patients to express their views and questions, and healthcare workers to provide information about illnesses and treatment options in understandable language.
- Participation:
Prepare and support patients and their families to participate in care as much as they wish.
- Continuity:
Provide continuous care and design systems to ensure smooth transitions between home, hospital, primary care, and the community.
Methods for Evaluating Hospital and Health Center Performance:
- Performance Ratio Measurement:
Uses statistical shapes and histograms to compare performance.
- Checklist:
Selects specific statements representing agreement with the required opinion, used to evaluate patient or reviewer feedback on services.
- Employee Comparison Systems:
Relies on higher-up opinions about employee performance and contributions.
- Objective Setting:
Management by objectives measures employee performance based on their contribution to achieving set goals.
Objectives of Hospital and Health Center Service Quality:
- Ensure the physical and mental health of beneficiaries, mainly patients.
- Provide high-quality health services to achieve patient satisfaction and loyalty, turning them into effective promoters of the center.
- Gain insights into patients’ opinions and satisfaction levels to inform health care planning and policy-making.
- Enhance communication between patients and healthcare providers.
- Enable health organizations to perform their tasks efficiently and effectively.
- Achieve better productivity levels, with patient satisfaction being the primary goal of quality application.