• Customer experience measurement, built for the region

A complete platform for managing customer feedback across the Arab region

RateHex brings an advanced survey engine together with dedicated five-button feedback devices, built around reliability, full Arabic and English support, and careful handling of your data.

 

Row-level data isolation

Fast, stable performance

RateHex dashboard showing customer satisfaction results

One platform for the whole customer experience

Built on .NET 8 with an advanced survey engine and SQL Server, supporting fully self-service operation, strong access control, and flexible usage-based billing

Advanced multi-tenant architecture

Complete data isolation with row-level security, dedicated subdomains, and independent administration for each tenant, with billing based on the devices actually in use

Advanced survey designer

A visual designer with a template library, version management and complex conditional logic. Full Arabic and English support, with a translation-completeness check before publishing

Smart five-button devices

Dedicated devices for immediate feedback, with a configurable button map, connection-status monitoring, and billing that counts only the devices actually activated

Advanced analytics and dashboards

Interactive dashboards, comparison across survey versions and channels, and scheduled PDF or Excel reports on the higher tiers

Ticketing and support

One inbox for complaints, with configurable SLA tracking, automatic escalation and a custom working calendar. Full conversation history with a complete audit trail

Security and permissions

RBAC/ABAC with deny-by-default, two-factor authentication, IP allow lists, and a full audit trail of every sensitive operation

Rules engine and automation

Automated responses driven by a rules engine, with automatic ticket creation and custom notifications. A simulation mode lets you test rules before switching them on

APIs and developer keys

Comprehensive REST APIs with fine-grained scope control, flexible rate limits, and webhooks for integration with external systems, with full usage tracking

What makes RateHex different

Four things we build the platform around

Purpose-built technology

Built on .NET 8, with an advanced survey engine and the dedicated five-button feedback devices

Purpose-built technology

🔹 Built on .NET 8 with a survey engine designed for responsive, consistent performance.
🔹 Works with the dedicated five-button feedback devices.

Security by design

RBAC/ABAC with row-level security and encrypted operation

Security by design

🔹 Access controlled through RBAC/ABAC, including security at the row level.
🔹 Encrypted operation, with a full audit trail of sensitive actions.

Performance

Fast, consistent processing of evaluations as they arrive

Performance

🔹 Responses are processed as they arrive, so results stay current at peak volume.
🔹 Consistent performance as evaluation volume grows.

Regional focus

Built for Arabic-speaking markets, with full right-to-left support and local conventions

Regional focus

🔹 Built for Arabic-speaking markets, with complete right-to-left support.
🔹 Designed to fit local conventions and how organisations here actually work.

Ready to improve the experience you give customers?

Start with RateHex today and see what clearer feedback does for your service

30-day free trial

Free setup included

Specialist technical support

Blog

Everything you need to know about improving customer experience

Frequently asked questions

Answers to the questions we are asked most often about RateHex and how it works

RateHex is an interactive platform for measuring customer satisfaction and evaluating staff and service performance as it happens. It works through a touch screen or a QR code, and produces precise daily reporting, supported by AI, that helps you improve your service and keep customers coming back.

The platform suits organisations and commercial operations of every kind: restaurants and cafés, clinics and hospitals, schools and universities, hotels, retail, and companies and events. Anywhere that wants to improve the customer experience and the quality of its service will get value from RateHex.

RateHex can be used through interactive smart screens (a stand or a tablet), or through a QR code, so customers can rate the service or a member of staff easily. Every response is collected in the system and turned into immediate analytical reporting sent straight to management.

Access is controlled by role. Administrators decide who can see which branches, departments and reports, with security applied down to the row level and a full audit trail of every sensitive operation.

  • Higher customer satisfaction, and customers who come back.

  • Continuous improvement in how your staff perform.

  • Accurate data to support the decisions you make.

  • A clear point of difference in your sector.

  • Flexible enough to suit very different kinds of organisation.

Still have questions?