The #1 system in the Middle East
The most powerful customer-feedback management system in the Arab region
The only solution that combines advanced technology with exclusive five-button devices. We serve leading organisations from the Gulf to Morocco, with a focus on reliability and data protection.
ISO 27001 certifiedFast, stable performance
An integrated platform for managing customer experience
Professional solutions built on .NET 8 with an advanced survey engine and SQL Server, supporting full self-service operation with advanced security and flexible usage-based billing
Advanced multi-tenant system
Full data isolation with Row-Level Security, custom subdomains, and independent management for each tenant with flexible billing by active device
Advanced survey designer
An advanced visual designer with a template library, version management and complex conditional logic. Full Arabic and English support, with a translation-completeness check before publishing
Smart five-button devices
Dedicated devices for instant feedback with customisable button maps, connection-status monitoring, and precise billing by devices actually activated
Advanced analytics and dashboards
Sophisticated interactive dashboards, comparative analysis across versions and channels, and scheduled PDF/Excel reports for the advanced tiers
Advanced ticketing and support
A unified complaints inbox with advanced SLAs, automatic escalation and a custom working calendar. Full conversation tracking with a complete audit log
Advanced security and permissions
RBAC/ABAC with deny-by-default, two-factor authentication, IP allow-lists, and a complete audit log of every sensitive operation
Rules and automation engine
Smart response automation with an advanced rules engine, automatic ticket creation and custom notifications. A simulation mode to test rules before they go live
APIs and developer keys
Comprehensive REST APIs with fine-grained scope control, flexible rate limits, and webhooks for integration with external systems, with full usage tracking
Why we outperform the competition
A quick comparison showing where RateHex leads on the essentials
Exclusive technology
The only system that combines .NET 8 and an advanced survey engine with exclusive five-button devices
- Innovative technology combining the power of .NET 8 with an advanced engine for an exceptional performance experience.
- Compatible with the exclusive five-button devices for unmatched speed and efficiency.
Uncompromising security
RBAC/ABAC with Row-Level Security and advanced encryption, ISO 27001 certified
- Advanced protection through RBAC/ABAC with row-level security.
- Encrypted operation certified to ISO 27001 standards for the highest level of security.
Superior performance
Fast, stable performance for processing evaluations without interruption
- Fast response and stable processing whatever the volume of evaluations.
- Stable performance that keeps a hierarchical flow without any interruption.
Regional specialisation
Designed specifically for the Arab market with full RTL support and local standards
- Solutions designed specifically for the Arab market with full RTL support.
- Compliant with local standards to meet your needs precisely.
What our clients say
Genuine testimonials from clients who achieved exceptional results with RateHex
With RateHex, managing our operations became clearer and easier. Within a short time we raised the team’s efficiency and achieved tangible results that exceeded our expectations.
Sara Al-KhalidiProject ManagerThanks to RateHex we accelerated our operations and achieved remarkable growth in record time. The experience was exceptional by every measure.
Abdullah Al-ShammariChief ExecutiveContinuous support from the RateHex team helped us develop innovative solutions tailored to our specific needs. I am confident our business is in safe hands.
Noura Al-OtaibiHead of MarketingOrganisations that trust us
From start-ups to major organisations, our clients rely on RateHex to improve their customers’ experience
Inspiring success stories
Discover how RateHex helped our clients achieve exceptional results
Digitising housing services
RateHex solutions helped the Ministry of Housing improve the efficiency of housing-project management and speed up the decision cycle, which was reflected in the quality of services delivered to citizens across the Kingdom’s regions.
More efficient health services
RateHex enabled the Ministry of Health to strengthen data management and improve the follow-up of health resources, helping to raise the standard of care and respond faster to patients’ needs.
Greater readiness and faster response
RateHex supported the National Security Operations Center with advanced solutions for operations management and real-time reporting, helping to speed up response and raise security efficiency across the Kingdom.
Blog
Everything you need to know about improving customer experience
Customer Satisfaction Software: How to Choose the Right System for Your Business
Customer satisfaction software is a digital system that collects customer feedback from several channels, such as in-branch rating devices, QR codes and links sent after a service, analyses it on real-time dashboards and turns negative comments into actions [...]
Beneficiary Feedback Device: A Guide for Government Entities on Choosing and Running Rating Devices
A beneficiary feedback device is a rating unit placed in government service centres, such as reception halls, service counters and visitor offices, that records a beneficiary's opinion with a single touch after they receive a service and sends [...]
Customer Satisfaction Devices: The Complete Buying Guide for Saudi Businesses
Customer satisfaction devices are units installed at service points, such as reception desks, checkouts and waiting areas, that capture a customer's opinion with a single touch the moment the service ends and send the rating straight to a [...]
