App Survey Questions: 30 Ready-to-Use Questions to Evaluate the User Experience

App survey questions are short questions put to users of a mobile or web app to measure ease of use, performance, how useful its features are and overall satisfaction — and to learn what keeps users coming back or makes them delete the app. The best survey appears at the right moment, asks about a specific experience and takes no more than a minute or two of the user’s time. In this article you will find 30 ready-to-use questions grouped by theme, a short template to copy, and tips on timing and analysing responses.

Why survey your app users?

Usage data tells you what users do: how often they open the app, where they stop, when they leave. It does not tell you why. That is where a survey comes in. It helps you:

• Find out why people get stuck at sign-up, checkout or payment.
• Prioritise development around what users actually need rather than assumptions.
• Spot technical issues that do not show up in testing, such as slowness on certain devices or on weak networks.
• Measure the impact of each new release on user satisfaction.
• Understand different segments, such as users who prefer the Arabic interface and those who prefer English.

This matters even more in the Saudi market, where many users rely on apps for government services, banking, delivery and bookings, and expect speed and a clear Arabic interface.

Types of app surveys

Not every app survey is the same; each goal calls for a different type and timing:

Type	Goal	Suggested timing	Number of questions
Onboarding survey	Measure ease of sign-up and first steps	After the first task is completed	2 to 4
Feature survey	Rate a specific feature or new update	After the feature is used	1 to 3
Overall satisfaction survey	Measure satisfaction and loyalty regularly	At fixed intervals for regular users	5 to 8
Post-support survey	Rate how a problem was resolved	After a support request is closed	2 to 3
Exit survey	Understand why users stop or cancel	On cancellation or after a period of inactivity	1 to 3

30 ready-to-use app survey questions

Pick the questions that serve your goal; do not put them all in one survey. Unless stated otherwise, use a 1-to-5 scale where 1 means “strongly disagree” and 5 means “strongly agree”.

1. Sign-up and getting started

1. Creating an account in the app was quick and easy.
2. The first steps after signing up were clear to me.
3. Did you need help to complete sign-up? (Yes / No)
4. The information requested at sign-up was reasonable, not excessive.
5. What nearly stopped you from completing sign-up? (Open question)

2. Ease of use and design

6. I can easily find what I am looking for in the app.
7. Menus and buttons are clear and easy to understand.
8. The Arabic interface is well written and displays correctly from right to left.
9. I can complete the app’s main task without unnecessary steps.
10. What was the hardest step you faced while using the app? (Open question)

3. Performance and stability

11. The app opens reasonably quickly.
12. Screens load without noticeable delay.
13. How many times did the app freeze or close unexpectedly in the past month? (Never / Once / Two or three times / More)
14. The app works acceptably when the network is weak.
15. What type of device do you use? (Android / iPhone / Tablet / Other)

4. Features and content

16. The app has the features I need.
17. Which feature do you use most? (Choose from a list of features)
18. Is there a feature you wish we would add? What is it? (Open question)
19. The app’s notifications are useful and not annoying.
20. The information shown in the app is accurate and up to date.

5. Payment, trust and support

21. Paying in the app is clear and secure.
22. The available payment methods suit me.
23. I trust the way the app handles my personal data.
24. When I had a problem, I found an easy way to contact support.
25. My problem was resolved in a reasonable time.

6. Overall satisfaction and recommendation

26. Overall, how satisfied are you with the app? (1 to 5)
27. On a scale of 0 to 10, how likely are you to recommend the app to a friend or colleague?
28. How would you feel if the app were no longer available? (Very disappointed / Somewhat disappointed / Not affected)
29. What keeps you using the app? (Open question)
30. If you could change one thing about the app, what would it be? (Open question)

A short, ready-to-copy app survey template

If you want one balanced survey for overall satisfaction, here is a seven-question template built from the list above:

Introduction: We are working to improve the app and your opinion matters. This survey has just seven questions and takes under two minutes.

1. Overall, how satisfied are you with the app? (1 to 5)
2. I can easily find what I am looking for in the app. (1 to 5)
3. The app runs quickly and without errors. (1 to 5)
4. The app has the features I need. (1 to 5)
5. On a scale of 0 to 10, how likely are you to recommend the app to others?
6. What do you like most about the app?
7. If you could change one thing, what would it be?

Closing: Thank you. We will review your feedback as part of our upcoming update plan.

Conditional logic that improves answer quality

• If a user picks 1 or 2 on the first question, show: “What is the main reason you are not satisfied?” with options (Slowness / Hard to use / Missing features / Payment issues / Other).
• If a user picks 9 or 10 on the recommendation question, show: “What do you like most about the app?” so you know which strengths to protect.

When and where to show the survey

Timing matters more than the number of questions. Some practical rules:

1. Show the survey after a task is done, not during it: for example after an order or booking is completed, not halfway through payment.
2. Do not ask new users about overall satisfaction: wait until they have used the app several times.
3. Cap the frequency: the same user should not see the survey more than once within a period you set.
4. Make it easy to dismiss: a clear close button respects the user’s time and preserves trust.
5. Offer both languages: show the survey in the same language as the user’s interface, Arabic or English.

Collecting user feedback is not limited to inside the app. If your app has branches or service points, as with banks and service providers, you can place a QR code in the branch or a tablet at reception asking the same questions of visitors who use the app.

Rules for writing app survey questions in Arabic

• Write in plain Modern Standard Arabic that every user understands, and avoid technical terms such as “API” or “cache”.
• Use screen and button names exactly as they appear in the app, so users know what you mean.
• Keep each question to a single idea.
• Order questions from general to specific, and put open questions at the end.
• Check the Arabic version on a phone screen before publishing to make sure text direction is right and options are not cut off.

From answers to a development roadmap

Collecting answers is only half the job. The other half is linking them to clear decisions:

Illustrative example (a hypothetical case for illustration only): a delivery app operating in Riyadh and Jeddah noticed that average satisfaction with “ease of use” was lower than for other themes. Sorting the open answers showed a recurring complaint about how hard it was to change the delivery address after placing an order. The team put this fix at the top of the next release, then asked users the same question after the update to measure the difference.

Suggested analysis steps:

1. Calculate the average for each theme separately and compare it with the previous round.
2. Break results down by device type, interface language and length of use.
3. Group open answers into categories (performance, design, features, payment, support).
4. Turn each recurring group into a task in the development plan with an owner and a deadline.
5. Tell users in your release notes what changed because of their feedback.

Common mistakes in app surveys

• Showing the survey as soon as the app opens: it interrupts users before they start their task, so they close it without reading.
• Asking everyone the same questions: new and regular users have different experiences, so give each group its own questions.
• Relying only on closed questions: scores reveal that a problem exists; the cause usually shows up in a single open question.
• Ignoring users who left: their views are among the most valuable sources of improvement, so give them a short survey when they cancel.
• Collecting responses without follow-up: if users never see their feedback make a difference, they will not take part again — close the loop by announcing what changed.

How RateHex helps with app surveys

The RateHex survey designer offers ready-made templates and conditional logic, supports Arabic and English, and shows results on real-time dashboards with scheduled PDF and Excel reports. Results can be connected to your systems through APIs and webhooks, and a low rating can become a ticket that your support team follows up with a resolution deadline and escalation.

If your app is part of a wider product, our guide to the product satisfaction survey may also help, and for general customer-experience questions see customer satisfaction survey questions.

Summary

App survey questions are useful when they are tied to a clear goal, shown at the right moment and kept few. Start with the short template, add themed questions as needed, and make every result end in an action on the development plan followed by a fresh measurement.

Want to see how to design your app survey questions in Arabic and English, track the results in real time and connect them to your systems? Book a RateHex demo and we will walk through an example close to your own app.