Frequently asked questions

Answers to the questions we are asked most often about RateHex

  • It is a digital platform for evaluating services and staff, so organisations can measure customer satisfaction and act on it.

  • What sets it apart is that it brings service evaluation and staff evaluation into one platform, and collects complaints and suggestions automatically.

  • It works online or offline, and provides immediate analytical reporting on mobile or through the dashboard.

  • The design is flexible and can be adapted to each organisation’s identity.

  • The platform runs on tablets or smart screens placed in front of customers, or through a QR link.

  • The customer answers the questions, or rates the service using expression icons or physical buttons.

  • Responses reach the management dashboard or the mobile app immediately.

  • Results are turned into daily, weekly and monthly statistics and reports.

  • Yes. Colours, logos, backgrounds and the way questions are presented can all be configured.

  • The interface can be designed to follow your organisation’s visual identity.

  • You can also add staff names, departments and service types to match how you actually operate.

  • A better customer experience, because you hear directly from customers.

  • Higher service quality, by analysing results and understanding what drives satisfaction and what does not.

  • More motivated staff, through transparency and continuous feedback.

  • Reporting that supports decisions based on real data rather than impressions.

  • Fewer undocumented complaints, and more of them turned into genuine improvements.

  • It shows each member of staff their evaluation results regularly, which encourages motivation and healthy competition.

  • It helps identify strengths and weaknesses for each person, so training can be targeted.

  • It creates a transparent environment where staff can see that their effort is recognised by customers.

  • Evaluations can feed into incentive and promotion programmes.

  • Yes. The platform is designed to work online or through a temporary loss of connectivity.

  • If the network drops, it stores responses locally and uploads them automatically once the connection returns.

  • That makes it suitable for remote branches or locations with weak coverage.

  • Daily, weekly and monthly reports showing satisfaction rates, response volumes, and performance by member of staff or by service.

  • Comparisons between branches, or between different periods.

  • Analysis of complaints and suggestions, to identify what comes up most often.

  • Reports can be exported to Excel or PDF for presentation or archiving.

  • Yes. The interface is deliberately simple, built around expression icons and colour.

  • Customers do not have to enter anything complicated.

  • Training staff to use it takes very little time, because the dashboard is straightforward.

  • Support is available if your team runs into any difficulty.

  • Yes. It can connect to sales systems, point of sale, or your website.

  • It can also connect to WhatsApp or email to send alerts and reports.

  • That integration makes evaluation part of your normal operating cycle rather than a separate exercise.

  • Through the management mobile app.

  • Or through a web dashboard showing statistics and charts as they come in.

  • You can also enable email or WhatsApp notifications when a negative rating or an urgent complaint arrives.