Advanced features for a better customer experience
See how RateHex helps you collect and analyse customer feedback intelligently. From the smart feedback devices to advanced analytics, everything you need to understand your customers properly is here.
Core features
The features at the centre of how RateHex manages customer experience
Advanced multi-tenant architecture
Complete, secure data isolation with independent administration
A multi-tenant architecture that isolates data completely using Row-Level Security (RLS) in SQL Server. Each tenant gets a fully independent environment, with its own subdomain and its own settings.
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Advanced survey designer
A visual designer with full Arabic support
A visual survey designer built on a purpose-built survey engine, with a rich template library and version management. Full Arabic and English support, with a translation-completeness check before publishing.
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Smart five-button devices
Dedicated devices for immediate feedback, with full monitoring
Dedicated smart devices for immediate feedback, with a fully configurable button map. Connection status is monitored in real time, and billing counts only the devices actually activated.
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Advanced analytics and dashboards
Interactive dashboards with detailed reporting
Interactive dashboards, comparison across survey versions and channels, and scheduled PDF or Excel reports on the higher tiers, with comprehensive export options.
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Advanced technical features
The engineering behind the platform’s security, reliability and performance
Ticketing and support
One inbox, with configurable SLA tracking
One inbox for complaints, with configurable SLA tracking and automatic escalation. A custom working calendar, full conversation history, and an audit trail of every action.
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Security and permissions
RBAC/ABAC with deny-by-default
Access control combining RBAC and ABAC on a deny-by-default basis. Two-factor authentication and IP allow lists, with a full audit trail of every sensitive operation.
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Social media monitoring
Tracking mentions and comments across platforms
Monitoring across social platforms, tracking mentions and hashtags. Automatic sentiment analysis, with immediate alerts for negative comments or a developing problem.
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QR codes and digital forms
Collecting feedback across several channels
Create QR codes for each location or service, with responsive digital forms. Source and approximate location are tracked, and forms keep working without an internet connection.
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Integration and automation
Straightforward integration with external systems, and automation that handles the routine
Rules engine and automation
Automation driven by a rules engine
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APIs and developer keys
Comprehensive REST APIs with fine-grained control
Comprehensive REST APIs with fine-grained scope control and flexible rate limits. Webhooks for integration with external systems, with full tracking of usage and performance.
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AI sentiment analysis
A deeper read on how customers feel
Sentiment analysis using AI, with full support for Arabic and English. Keyword extraction and automatic classification of comments, with detailed reporting.
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Notifications and immediate alerts
Fast response when something matters
A notification system with immediate alerts for negative ratings and other significant events. Notifications across several channels (email, SMS, app), fully configurable.
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Further features
More tools and capabilities for improving the customer experience
White labelling and branding
Your brand, front and centre
Full customisation of the interface, with your own logo and colours. Dedicated subdomains, and complete removal of RateHex branding.
Multilingual support
Interfaces in several languages
Full Arabic and English support, with the option to add further languages. A translation-completeness check before publishing, and smooth switching between languages.
Advanced and scheduled reporting
Automatic reports in several formats
Reports scheduled automatically in PDF and Excel, fully configurable. Comparison reporting across periods and branches, with interactive charts.
Data export and backup
Full control over your data
Comprehensive data export in several formats, with automatic encrypted backups. Data can be retrieved, and permanently deleted when you need it to be.
Data protection controls
Retention, export and deletion under your control
Configurable retention policies, encrypted automatic backups, comprehensive export, and permanent deletion on request — the controls your own data protection programme depends on.
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Comparing plans and features
Choose the plan that fits what you need — you can move up at any time
