An Arabic survey maker is an online platform that lets you write your questions in Arabic, publish them through a link, a QR code or devices in your branches, then collect and analyse the answers in reports. Accepting Arabic characters is not enough. The right platform supports right-to-left layout on every screen, presents results in Arabic, and fits your purpose: a one-off survey, or continuous measurement of customer satisfaction across your branches.
What do people mean by an Arabic survey maker?
Someone searching for this usually wants a tool to create an online survey in Arabic without coding, and their needs vary by organisation:
- A student or researcher needs a one-off survey, sends the link to a defined sample, then exports the results for analysis.
- An HR department needs regular employee surveys, with confidential answers and reports by department.
- A government body or multi-branch company needs continuous measurement of beneficiary satisfaction in every branch, with complaint follow-up and performance comparisons.
The more you need continuity and follow-up, the more it matters to choose a specialist platform rather than a general form tool.
A general form tool or a customer experience platform?
This table helps you decide which type of tool fits:
| Criterion | General form tool | Customer experience platform |
|---|---|---|
| Typical use | One-off survey or data capture | Continuous measurement of customer and beneficiary satisfaction |
| Distribution channels | Usually a link and a QR code | Link, QR, touch screens, tablets and feedback devices in branches |
| Analysis | A simple summary of answers | Real-time dashboards and comparisons across branches and staff |
| Following up negative feedback | Manual | Tickets with response times and escalation |
| Reporting | Manual export | Scheduled PDF and Excel reports |
| User management | Limited | Role-based permissions and multi-branch management |
If your survey is a one-off academic study, a general tool may be enough. If you want to know what your customers think every day and in every branch, you need the second type.
The difference is clearest in sectors that serve large numbers of visitors in the Kingdom, such as government service centres, banks, telecom companies, and retail and restaurant chains. In these settings, knowing the average satisfaction score at the end of the month is not enough: you need to know which branch or shift saw ratings drop today, and act before the problem repeats with other customers.
How to choose an Arabic survey platform
1. Genuine Arabic support
Test the platform yourself before relying on it, and make sure that:
- The layout runs right to left in the designer, on the respondent’s screen and in the reports.
- The Arabic font is clear on mobile, with no broken or overlapping letters.
- Punctuation and scale numbers appear in the right place.
- Default system text, such as “Submit” and “Next question”, is translated into Arabic rather than left in English.
2. Bilingual surveys
In the Saudi market, many organisations serve customers and employees who prefer English, so the platform should let you offer Arabic and English versions of the same survey and bring the results into one report.
3. Question types and conditional logic
You need satisfaction scales, multiple choice, open questions and agreement scales, plus conditional logic that shows follow-up questions based on the previous answer, and ready-made templates so you don’t start from scratch.
4. Distribution channels
Are you limited to a link? Or can you put a QR code on the receipt, run the survey on a touch screen or tablet in the branch, or use a five-button feedback device for quick questions?
5. Analysis and reporting
Look for dashboards that show results as they arrive, with filters by branch and period, and scheduled reports that reach management automatically.
6. Permissions and multiple branches
Branch managers should see their own branch’s results and head office should see the full picture, without exposing data to people who don’t need it.
7. Data protection and integration
Ask the provider how data is stored and protected, and check the requirements of the Kingdom’s Personal Data Protection Law at its official sources. If you run other systems, make sure APIs are available to connect the platform to them.
How to build a survey in Arabic
- Set one clear goal: for example, “understand customer satisfaction with service speed in our branches”.
- Write the questions in a document first, before opening any tool, and order them from general to specific.
- Choose one scale for similar questions, such as a five-point scale.
- Build the survey on the platform, starting from a template close to your goal if one exists.
- Add conditional logic: such as asking “Why were you dissatisfied?” only to people who give a low rating.
- Prepare the English version if your audience needs it.
- Test the survey on mobile and on screen with at least five people, and fix whatever confuses them.
- Publish through the right channel, and decide who follows up on the results and when.
Example: a short Arabic survey ready to copy
If you are starting for the first time, here is a short survey to measure customer satisfaction after a branch visit, which you can build on any platform you choose:
- Overall, how satisfied are you with your experience today? (scale from 1 “very dissatisfied” to 5 “very satisfied”)
- How would you rate how quickly your request was handled? (same scale)
- How would you rate the way the staff member treated you? (same scale)
- Did you get what you came for? (yes / partly / no)
- Shown only to those who chose 1 or 2 in question one: what was the main reason you were dissatisfied? (waiting / staff attitude / request not completed / other)
- What would you suggest we improve? (optional open question)
- How likely are you to recommend us to others? (0 to 10)
That is enough for a link or a QR code. On a touch screen at the exit, it is better to keep to the first three questions.
Tips for designing a survey in Arabic
Arabic has features worth keeping in mind when you write questions:
- Use gender-neutral wording wherever possible, such as “please choose” (يُرجى اختيار) rather than the masculine or feminine imperative.
- Stick to clear Modern Standard Arabic and avoid dialect, so respondents across the Kingdom and the Arab world understand every question.
- Keep the scale direction consistent: if “dissatisfied” starts on the right, keep it there for every question.
- Pick one numeral style and stick to it: Eastern Arabic numerals (١، ٢، ٣) or the digits used in English (1, 2, 3), never a mix.
- Avoid double-barrelled and leading questions.
| Weak wording | Better wording |
|---|---|
| Was the staff member quick and friendly? | Two questions: How would you rate the staff member’s speed? How would you rate the way they treated you? |
| Wouldn’t you agree our service is excellent? | How would you rate our service today? |
| A question addressed only to a female respondent (أنتِ راضية) | A neutral form: How satisfied are you with the service? (ما مدى رضاك) |
| Rate the service from 1 to ١٠ | Rate the service from 1 to 10 |
Checklist before you publish your Arabic survey
Copy this list and use it before every launch:
- [ ] The goal is written in a single sentence.
- [ ] The number of questions suits the channel: few on screens, more in links.
- [ ] Each question measures one thing only.
- [ ] The wording is neutral and doesn’t suggest an answer.
- [ ] Scale direction and numeral style are consistent across all questions.
- [ ] The text displays correctly right to left on mobile.
- [ ] The English version matches the Arabic in meaning and order.
- [ ] Conditional logic has been tested with every path.
- [ ] No personal data is requested without a clear need.
- [ ] Someone is responsible for following up on results and negative feedback.
Common mistakes when choosing a survey platform
- Judging a platform by its marketing page alone without testing a complete Arabic survey on mobile.
- Choosing a one-off tool for an ongoing need, then finding that results from several branches have to be combined by hand in separate spreadsheets.
- Neglecting the branch channel: many customers never open links sent afterwards, but will answer a quick question on a screen at the exit.
- Not planning how to follow up negative feedback: collecting complaints with no way to resolve them damages trust more than not asking.
- Ignoring permissions: giving every employee full access to results and comments without need.
- Forgetting to ask the provider about data protection and how to export your data if you later move to another platform.
When do you need a specialist platform like RateHex?
If your goal is continuous measurement of customer or beneficiary satisfaction, you need more than an online form. RateHex is a Saudi platform for customer feedback and staff evaluation. It offers an Arabic and English survey designer with templates and conditional logic, and runs surveys on touch screens, tablets, QR codes and five-button devices. Results appear in real-time dashboards for every branch, negative feedback becomes tickets with response times and escalation, and scheduled PDF and Excel reports go to management. You can explore RateHex features in detail.
Illustrative example: a service organisation with 12 branches across several regions of the Kingdom starts with a three-question survey on a touch screen at the exit, then adds a QR code on the receipt for anyone who wants to leave a longer comment. After a month, management compares branches on a single dashboard and identifies which branch needs attention first. These figures are hypothetical and for illustration only.
In summary
Choosing an Arabic survey maker starts with your goal. A general tool is enough for a one-off survey, but continuous measurement across branches needs a platform with genuine Arabic support, multiple channels, reporting and follow-up. To learn more, read our guide to choosing a rating platform and our article on customer satisfaction software.
Want to see how your Arabic survey looks on a touch screen in your branch, and how its results reach a single dashboard? Book a demo and we will help you design a first survey that fits your organisation.
